FAQs

 

1. Is CanaryJewels online the official website for CanaryJewels?

Yes, CanaryJewels online (www.canaryjewels.com) is our website which offers timeless jewelry designs directly to customers around the world. We carefully package all our products after going through our strict quality checklist to maximize customer satisfaction. So when you order from CanaryJewels you can be confident you're getting a quality product, every single time.

 

2. Can you guarantee that your product information is always accurate?

CanaryJewels strives to maintain the most accurate Product Information. Due to a high volume of products, there might be some errors despite our effort. In the event that occurs, we deeply apologize and please do not hesitate to contact us to return the item free of charge, or exchange it by mail to our Distribution Center.

 

3. Where do we ship to?

CanaryJewels offers world wide shipping.

 

4. What happens after I place my online order?

Once your online order has been placed and payment has been received, you will receive an order confirmation email. Once your order has shipped, you will receive an Email with a tracking number. Please check your spam folder in the very rare event you have not received your Email in your inbox. 

 

5. Do you ship on weekends?

Orders are shipped Monday through Friday with the exception of statuary holidays.

 

6. How can I track my order?

Please visit our Tracking Center page and use the tracking number found in the shipping confirmation Email sent to your inbox.

 

7. How do I contact CanaryJewels online?

If you have questions, recommendations regarding CanaryJewels, please contact CanaryJewels Customer Care Center via Live Chat or Email at info@canaryJewels.com.

 

8. When returning my item by mail, how long will my refund take?

Please allow us approximately 3 business days from the time the warehouse your return to process it. Please take into account a few additional days for your bank processing time.

 

9. Tell me more about the Welcome and Birthday coupon?

Welcome discount code:

Please check your Email box for a Welcome email for your discount code, limited once per customers. *Please note that you must be subscribed to our mailing list to get this discount.

Birthdays discount code:

You will get a discount code on your Birthday, limited once per customer and cannot be combined with other offers. *Please note that you must be subscribed to our mailing list to get this discount.

 

 

Please note the following:

For security reasons, please ensure the billing name and address are identical as shown on the Credit Card used for payment. If your order does not match the criteria, we reserve the right to cancel your order.